Challenges Faced

A travel agent managing high-end itineraries for clients encountered the following hurdles with private aviation bookings:

• Limited Expertise: The travel agent rarely booked charters and lacked a trusted partner to guide them through the complexities of private aviation.
• Loss of Commission: A prior referral to a jet card company led to a client purchasing a 50-hour card, but the travel agent received no compensation.
• Client Trust Issues: An unreliable broker experience resulted in inflated costs and misinformation, leading to a poor experience for the end user and a loss of credibility for the travel agent.

How HAA Provided the Solution

‍The travel agent partnered with Heritage Aviation Advisors (HAA) to ensure a transparent, collaborative process and deliver exceptional value to their clients.

1. Transparent Collaboration:
   
   • HAA included the travel agent in every step of the process, ensuring they were informed about aircraft options, costs, and other decisions in real-time.
   • The travel agent was assured of their role in the process, avoiding concerns about circumvention or being cut out.
2. Enhanced Value for Clients:
   
   • The agent’s client received direct-market pricing, avoiding inflated costs from brokers.
   • HAA saved the client $8,000 on their first trip compared to a competing quote for the same aircraft type.
3. Additional Services:
   
   • HAA coordinated catering and ground transportation, giving the travel agent a single point of contact for private aviation and ancillary services.
   • The travel agent’s client could book international itineraries in one place and pay in local currency, simplifying the process.
4. Revenue Opportunities:
   
   • The travel agent received a commission for every flight booked through HAA, creating a new revenue stream while maintaining their primary focus on client satisfaction.

Results

• Client Retention and Trust: By partnering with HAA, the travel agent regained their client’s trust after a poor broker experience and prevented potential losses from circumvention.
• Savings for Clients: The agent demonstrated value by showing the client potential savings of up to $8,000 on comparable charters.
• Streamlined Service: HAA provided a seamless booking experience with transparent pricing and comprehensive travel support, enhancing the client’s overall travel experience.
• Strengthened Relationships: Two travel agents partnered with HAA for a more cohesive relationship, enabling them to offer private aviation as part of their portfolio confidently.

Client Feedback

"Partnering with Heritage Aviation Advisors has been a game-changer. They’ve made private aviation accessible for my clients while ensuring I’m part of the process. The transparency, cost savings, and ability to provide seamless international travel have set a new standard for my services. It’s a win-win for everyone involved."

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